Orbit™ Interactive Voice Response

Interactive phone routing system to handle customer interactions

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  • Provides intuitive management console with easy access to management tools, rule sets and call tree information
  • Supports multiple phone trees for specific days and hours
  • Integrates with Outage Management, so customers can report outages and get voice or text (SMS) updates

Orbit Interactive Voice Response is a highly customizable, interactive phone routing system to handle customer interactions and call flow.

 

Orbit and the Orbit Logo are trademarks of Central Service Association